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Employee offboarding

Challenge!!

  1. Compliance and Data Security: The client faced compliance issues related to data security, necessitating the timely deactivation of employee user accounts upon their exit.

  2. Strict SLAs: Various applications being used by the client operated under strict SLAs, demanding precise adherence to account deactivation timelines.

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Solution

  • Email-Based Trigger: The RPA solution utilized email notifications to trigger the process. It read the input email regarding employee offboarding.

  • Exit Date Validation: Daily, the system validated exit dates and identified user accounts to be deactivated across internal and external applications.

  • Account Deactivation: The RPA system autonomously deactivated user accounts, eliminating the need for manual intervention.

  • ERP Status Update: Post-deactivation, the RPA system updated the status in the ERP system through a pre-configured process to ensure compliance.

Results

  1. 95% Reduction in Manual Activity: Automation drastically reduced the need for manual intervention, enabling staff to focus on more strategic tasks.

  2. 100% Compliance Achievement: Strict government compliance requirements were consistently met, eliminating compliance-related concerns.

  3. 0.4 Full-Time Equivalent (FTE) ROI: Efficiency gains led to a remarkable return on investment, as the task was now completed with only a fraction of the human resources previously required.

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